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Pioneer Telephone Company

Pioneer Telephone company is long distance with old fashioned customer service. No hidden surprises, no matter when you make a long distance call day or night. The same low rate of 2.7 cents a minute (less than 3 cents a minute) for 60 second billing or choose 3.25 cents a minute for 6 second billing. Pioneer has not raised its domestic U.S. rates since 1989. Pioneer Telephone company provides residential and business accounts. You can sign up with your business name and add as many lines as you need to your account.

Add a Pioneer Telephone company toll free number. There is a .99 cent monthly fee per toll-free number. You will pay the same rates you pay for long distance. This is a great idea for children at college, allowing them to call home and not have to worry with long distance bills. For parents who have young ones at home, you won't have to worry about the children having money to use at a payphone. Or for a family member who lives a distance away and won't call because of the expense.

The rate for all outbound calls to Alaska and Hawaii is 12 cents per minute. Inbound calls on your personal toll free number (800 number that you own) for Alaska is 39 cents per minute and Hawaii is 26 cents per minute. The calling rate to Canada from your number is 3.9 cents per minute.

Is there any minimum commitment time as a customer? No. It is Pioneer's job to do a good job so that you stay with us. You are free to switch to another long distance carrier at anytime.

Pioneer is available in all of the lower 48 states.

Pioneer Telephone Company FAQ (Most Asked questions).

Will I receive my bill on my local phone bill?
No, Pioneer Telephone Company will send you a separate bill.

Why are there different long distance rates?
When you pick up the phone and make a long distance call, not every long distance carrier has lines on the pole. All long distance carriers must pay an origination fee to the local carrier per minute and a termination fee per minute to the local carrier where the call is ending up to complete the call. (it is Pioneer phone job to carry it in the middle of the two points)

Thus a call that starts in Boston, Mass with Verizon and ends up in LA, California with Pac Bell and be 10 minutes in length will incur fees of:

Verizon: 10 minutes of origination access fees Pac Bell: 10 minutes of termination access fees Pioneer: transporting the call for 10 minutes between Boston & LA

Think of it as a rental fee for the telephone poles and wires.

Is there a toll free number for Pioneer long distance company customer service? After signing up for service Pioneer Telephone company will send you a welcome letter which will include a toll-free number for customer support.

Which long distance carrier is actually providing the service?
We use multiple telephone networks to provide you with the lowest possible cost and, different providers are used in different states. You will be notified by your dial tone provider (local carrier) that a change in your service has occurred and that the service was changed to Frontier/ Global Crossing or Sprint. Users should NEVER provide carrier information (PIC codes) to local carriers unless specifically asked by a Pioneer Telephone representative to do so. Pioneer can not be held responsible for casual billing caused by incorrect carrier information being provided to local exchange carriers. The local carrier may charge up to $5 per line to change the service; Pioneer telephone company does not receive any of this money and does not reimburse the cost. Many local providers do not charge a fee because they do not do the billing.

How do I log into my Pioneer Telephone account?
If you are a new user you will need to establish a password and answer to a security question. After you establish your password you will be able to log into your account and view your statement. After your account is set up you will receive a letter giving specific instructions and a customer service number for assistance.

Is there a minimum usage requirement?
With online billing the low usage fee is waived. If you receive a paper bill, and your bill is under $15 there is a monthly minimum usage fee of .99cents.

Do I have to dial any special codes to get my low Pioneer long distance rates?
No. You dial 1 + the number. The plastic card (if you ordered a calling card) in the welcome letter is a Pioneer calling card to be used when you are away from home. Calling card rates are higher than your normal home or office long distance rates.

How long does it take for my long distance service to be switched?
Approximately 5-10 business days. After 5-10 days dial 1-700-555-4141 and listen for the carrier name. The answer should be Global Crossing or Sprint, depending on your area. If not, it is possible their was a problem with your order or that you had a "PIC Freeze" on your line. Contact us if you think there is a problem with your order.

Should I tell my previous long distance company that I am switching to Pioneer?
No, we take care of this for you. You may want to check with them in a month or two and make sure they don't have your account still open. You do want to make sure your old long distance carrier doesn't bill you for monthly fee's, etc.

Can I pay my bill online?
Yes, Pioneer Telephone company offers, credit or debit card payment or Automatic debiting of your bank account online, 24 hours a day, 7 days a week.

What fees will be included in my phone bill?
A USF (Universal Service Fund-Required by the FCC) charge, Federal and State Taxes, Local and Municipal taxes that vary by state. We do not rate taxes, we out source this to a company who specializes in this area. If you have a toll free line: .99 cents per number. Regulatory Fee's: PICC taxes for business lines and the Telecommunication Infra Structure Fee. (Late fee's if applicable).

What is an intrastate call?
These are calls within your state. Your state government sets part of the rate and therefore they are different from our interstate rates.

For more information about Pioneer Long Distance please click on the link title below:

Switch Pioneer Telephone Company

If you need more information about Pioneer long distance carrier you will find a very informative website at Long Distance Companies.